What does your voice say about you?

The speech of the people reflects several aspects of the personality I was yesterday in the office of a friend dentist. The telephone rang and, as the busy receptionist, I answered.

I was struck by a phone call, at least intriguing. In it, a young woman in her early twenties, asked to schedule an appointment with the dentist.

I asked for the name and telephone number of the girl. "Roberto??" I asked, sure it was a misunderstanding. "Roberto," she repeated assertively. "I did not know how to proceed for a few moments, how would you give a message to the dentist, a seventy-year-old gentleman? Deciding to clarify the subject once more, I said one more question: "So it's for someone else you're trying to dial?". "No, it's for me," she replied. ), not without a nervous giggle that I could not help but notice and discreetly correspond. I quickly wrote down the name and phone number, confirmed the number twice and said goodbye cordially.

All I could do was pass the "pineapple" to the doctor, telling him that I did not understand anything! And that's what I did, I told him what happened and I ended up suggesting that he call "Robert" on the phone, anyway, without issuing the last vowel. We also raise some hypotheses: "Travesti? Child? Trot?". Why that? Because that voice does not suit that person. Probably if "Roberto" went to my office as a patient, I would imagine his complaint about the voice when he opened his mouth to say "hello."

Any human emission, from a threaded speech, even a simple exclamation, like a "hello", a cry or sigh, brings with it information of the individual who transmits it, that is, it fulfills a communicative function. Already in 1934, a famous German researcher (Karl Bühler), enumerated three main functions:

1. Representation function - the voice communicates something, that is, its use is related to the content of the verbal message;

2. Function of expression - the voice reveals something of the speaker, such as his age, his socioeconomic-cultural level, his emotional state, among others.

3. Appeal function - the voice desires and provokes a reaction in the listener, which means that there is always an intention, often unconscious, in the type of voice that is used in the speech.

We can cite as an example a person who, when walking kicks a stone and emits the shout "AI!". If I am here in the office of my house and hear this cry, immediately stimulated by my hearing, I will make the following considerations:

1. Someone is in pain (representation);

2. This person is female and must be young (expression);

3. I feel sorry for this person (appeal). So the voice is the vehicle of our interrelationship, of communication, a means of reaching the other.

It is frightening to see a madman speaking alone in the streets simply because there is no other. The voice is "touch from a distance," which is why certain voices touch us more deeply than others, giving the message it expresses a more special meaning. It is a daily experience that we identify a person by his or her voice.

When we talk on the phone with someone we do not know, a series of images are forming in our minds that allow us to see our interlocutor. The refinement of this process is such that, in addition to simpler attributes such as sex, age and origin, we sometimes project the type of physical structure and facial expressions of the speaker. That said, the revelation of the name "Roberto" in that context was, without a doubt, the most complete anticlimax of our small dialogue. com

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